Innis

The machine cannot walk through your neighbourhood at seven in the morning and notice what's missing. It cannot sit in the back of a meeting and watch the thing everyone complains about and no one fixes. It cannot feel the specific frustration of a specific customer who cannot quite articulate what she needs but would recognise it immediately if you built it. This is your knowledge. Local, particular, yours. Hayek spent his career trying to explain why central planners always failed and the reason was simple: they didn't know what you know, and there was no mechanism by which they could find out.